Responsibilities:

• Serve as the primary point of contact for customer inquiries via phone, email, chat, and other communication channels.
• Actively listen to customers, understand their needs, and provide accurate and timely information regarding our products, services, policies, and procedures.
• Efficiently and effectively resolve customer issues and complaints, escalating complex cases to the appropriate department when necessary.
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• Document all customer interactions and resolutions accurately in our CRM system. 
• Process customer orders, returns, and exchanges with precision and attention to detail.
• Proactively identify opportunities to improve customer satisfaction and suggest process enhancements.
• Maintain a thorough knowledge of our products, services, and company policies.
• Collaborate effectively with other internal teams, such as sales, technical support, and product development, to ensure seamless customer experiences.
• Follow up with customers to ensure their issues have been resolved and they are satisfied.
• Contribute to a positive and supportive team environment.